To make payments through our website we accept MasterCard, Visa, American Express, and Maestro Online.
If you would prefer to pay in cash or with card in-person at the start of your tour that also works well for us.
Yes, booking online in advance gives you peace of mind that you/your group's spots are reserved. Then you can be certain that the tour dates you want aren't sold out.
Also, if you are wanting a custom tour, by reaching out early and booking online we are better able to serve you. With extra time we can go the extra mile and make any necessary arrangements to give you the best experience possible.
Yes, if you need to make changes to your booking please reach out to us directly at info@frontiertravelvietnam.com and we will do everything we can to help you.
Please reach out to us directly at info@frontiertravelvietnam.com to make any changes to your booking or to cancel a ticket.
You will receive an email from us with all the information you need for your ticket.
Yes, we would be happy to arrange hotel pickup around downtown Hanoi. Please let us know in advance through WhatsApp or email where you are staying.
If you need pickup from anywhere other than Hanoi, please reach out to us very early in advance so we can discuss the options with you. Thanks!
If you arrange a hotel pickup with us for your tour, you can be dropped off at the same hotel when we return. Otherwise, we can drop you off at our main office in Hanoi: No.24 Hang Buom St., Hoan Kiem Dist., Hanoi, Vietnam.
We would love to co-create a travel experience that is just as unique as you are! Please use our Tailor Made Tour form or reach out to us directly on WhatsApp (+84 962913811) to get started.
The quickest and easiest way to book a tour is to check out on the website. You can use our Tour Search Tool to find the perfect tour for you. Once you select the one you want, if the price is listed online you can use the "BOOK NOW" button in the upper left.
If the tour price is not listed online, or you are booking a custom tour, please email info@frontiertravelvietnam.com or message us on WhatsApp (+84 962913811) to finalize the booking.
No, there are no hidden costs/fees. The price we agree on is the price you pay.
There are certain things that are not included in some trips, like alcohol, souvenirs, etc. All of our trip pages show very clear "Trip Inclusions" and "Trip Exclusions" so you know exactly what you're paying for and what is optional.
Tipping is always optional, but very appreciated. If your guides worked hard for you and your experience was great, feel free to show them!
The short answer is, there's never a bad time to visit Vietnam! Not all seasons are created equal though and there are pros and cons to each.
March - April is typically the best season in terms of weather to visit Vietnam. Expect sun, mild temperatures and limited rain! This also means busy season, so make sure to book in advance if you plan to visit during these months.
May - August is the hotter times of the year in Vietnam and also the rainier season. Don't be too scared of the rain though! It typically only lasts an hour or two per day, if that. This rarely disrupts travel or our tours and you get to enjoy warmer weather.
September - November are a secret gem of a time to visit Vietnam. The temperature becomes more moderate than the summer, rain stops, and the conditions are perfect for trekking or motorcycle trips. This is also when Full Moon Celebrations happen in Vietnam, so it's a particularly festive season to experience Vietnamese culture.
December - February are the coldest months in Vietnam. During these months you may prefer to visit the southern parts of Vietnam which are warmer, and we have many tours that operate there!
Vietnam is considered as among the safest countries to visit, however, there are increasing instances of theft in Ho Chi Minh city where snatch thieves and pickpockets on motorcycles are the worst. So the tip here is you should be vigilant all the time. You shouldn’t bring with you valuables such as expensive watches, jewelries, etc)
As our advice, you should try food in small local restaurants, that’s the best way for you to feel the local breath in terms of food culture. Most of expensive restaurants in Vietnam quote their menu in local currency while in the middle of the range, the rates may be both in USD and VND. While choosing a place for eating, we strongly recommend you choose places which are busy and look well-scrubbed, a stick to fresh, thoroughly cooked food. Restaurants where you can see food cooked, eg: steaming bowls of noodle soup along a street tall, are often a good bet and being a lot of fun.
Vietnam Dong is the official currency in Vietnam, which you can’t purchase or difficult to purchase outside of the country. Major Banks in Hanoi or Ho Chi Minh city can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler’s cheques with the bulk in traveler’s cheques for safety reasons. American Express, Visa are the most popular brands.
You can change cash and travelers’ cheques at big hotels or at authorized foreign exchange banks in main cities. Outside the main cities and tourist area, authorized foreign exchange banks are few and far between. So if heading off the beaten path, remember to stock up with enough cash (USD or VND) to the last trip.
Wherever you travel to, you’ll always find someone willing to change dollars cash into VND, though rates will vary. When receiving dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand.
Test Despite of the fact that Vietnamese government attempts to outlaw the practice, the US Dollars still acts as an alternative currency which is almost completely interchangeable with Vietnam Dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in USD, though you can pay in dong if you’d rather - just check what exchange rate they’re using.
For everyday expenses, we recommend you carry a mix of US Dollars cash and Vietnam Dong. For larger items or when the exchange rate works in your favour, use dollars. For cyclos, local food stalls and small purchases, it’s best to use Vietnam Dong. In either case, make sure you always have a stock of small notes so that there is no need to worry about change.